Our standard order processing time is typically two business days, although it may vary during busy periods and holidays.

At Glo Puff, we take great pride in our exceptional products. In the rare event that you receive a defective item, we have a hassle-free refund policy. You have a generous thirty (30) day window from the date of purchase to request a refund.

If you encounter a defective product, we value your feedback! Our top priority is to promptly address the issue and prevent similar defects in future production. Once you notify us, we will quickly send you a replacement device or provide a refund. There are no conditions or waiting periods attached. Our ultimate aim is to ensure your complete satisfaction as a valued customer.

To begin this process, please inform our support team at support@glopuff.com

Upon receiving your request, Our dedicated team will thoroughly investigate the issue and take necessary steps to prevent its recurrence in future production.

Refunds will be processed back to your original payment method and will be posted to your account within thirty days. If you do not see the refund immediately, there is no need to worry. Before contacting us, we kindly ask that you:

If you have any additional questions or concerns, our friendly support team is always available to assist you. Please feel free to reach out to us at Support@glopuff.com.